Participants of the GC "ND":
PROPOSAL OF SERVICE MAINTENANCE FOR «ND» SOLUTIONS AND FOR THE ACCOMPANYING COMPLEXES
The distinctive feature of service support of technical decisions of the enterprises of the Group of companies «ND» is the presence of own joined maintenance department and developed network of service maintenance centers (SMC) throughout the territory of Ukraine (more than 50 SMC of various competence).
For the support of necessary level of competence of the specialists regular study and refresher courses for own staff and specialists of SMC are carried out, methods for solving of service questions are developed and introduced, mechanisms for workout of calls and claims are improved.
Since 2009 own round-the-clock CALL-center is working, specialized software for control of working off entered signals is used. Maintenance service is made in accordance with the requirements of ISO 9001:2008.
The main advantages of service support from the GC «ND»:
- complexity of supplied services, delegation of functions in regions;
- timeliness of response and efficiency restoration of the equipment and software – in mode 24/7/365;
- big power of material and technical base of own maintenance department and partnership SMC;
- experience of more than 10 years history of maintaining of the largest filling station networks in Ukraine.
Service centers with the support of own service units of the enterprises of the GC «ND» participate in implementation of decisions. The presence of implementation departments of software products in the GC “ND” allows:
- studying customer needs, carrying out the commissioning, monitoring and testing of revisions;
- providing after-project maintenance of customers.
Distinctive features of the network of Service Centers of the Group of companies «ND» are:
- uniform standards of customer service;
- the same standards of doing business and technical equipment of enterprises.